We only accept return if there's damage/ defect on the product,change of mind is not applicable.

Returns must be made within 7 days from date of purchase.

Damaged items must be returned together with their original box

Kindly inform Customer Service before returning the item otherwise the request will not be processed. 

Your return item will be assigned to a courier of our choosing. 

Please provide the return parcel tracking number for all items

What about postage charges?

Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to your

Please allow 14 working days for this process to be completed. For more information, kindly email to kasutkasut22@gmail.com

How can I return my purchase?

Kindly whatspp or contact us at +60146387850 . 

We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.

How long will it take to receive my refund/new item(s)?

Please allow a minimum of 14 working days from the date we receive your return package.

Refund will based on customer actual paid - Final payment to refund, discount code cannot change into cash term

THIS WARRANTY IS VOID IF THE PRODUCT IS: Damaged due to negligence, abuse, misuse, accident, modification, tampering, alteration, and/or acts of God. 

Used for commercial applications or rentals. Modified or repaired by anyone other than KV Online Trading

I need more information about this. Who do I contact?

You can contact our customer service at +60143687850

Our customer service will contact you during working days and hours.