Frequently Asked Questions (FAQ)

Q1: How long does delivery take after payment is made?

A1: Delivery typically takes 1-2 working days for Semenanjung Malaysia and 3-4 working days for Sabah and Sarawak.

Q2: What free gifts will I receive?

A2: For website purchases, we offer exclusive deals that include Anti-Slip Socks and Shoe Springs.

Q3: When will my item be posted after payment is made?

A3: Orders paid before 4 PM (Monday to Friday) and before 12 PM (Saturday) will be shipped on the same working day.

Q4: What courier service do you use?

A4: We ship parcels via Poslaju.

Q5: How can I contact customer service?

A5: You can reach us via WhatsApp at +60143687850.

Q6: Can I exchange the item if the size doesn’t fit?

A6: Yes, exchanges are possible, but you must follow our policy. Please contact our customer service for assistance.

Q7: How can I track my order?

A7: Once your order is shipped, you will receive an email with a tracking number. You can use this number on our website to track your order.

Q8: What if my parcel is lost?

A8: We provide 100% replacement for proven lost parcels. Please allow some time for us to process your claim. 100% worry free shopping with us ! 

Feel free to let me know if there are any other updates or additions you'd like to make!